Account and connection help
Store operators
For sign-in, Facebook Page, Instagram, messaging, or account problems, email [email protected]. Include the store name, what you expected, and what happened.
Privacy and data requests
Access, correction, or deletion
Email [email protected] with “CartConverta data request” in the subject. State whether you are a store operator or a customer of a connected store.
For deletion steps and what to expect, read the data-deletion instructions.
Security concerns
Report suspected misuse
Email [email protected] with “CartConverta security report” in the subject. Do not include live credentials. Describe the affected feature and a safe way to reproduce the concern.
Company information
CartConverta is a product of AutomatorX.ai and is operated by Lightib LLC.
Response expectations
We review requests in the order received and prioritize active security, account-access, and privacy issues. Identity or store authority may need to be verified before we disclose, change, or delete information.